Terms & Conditions

These Terms and Conditions ("Agreement") govern your use of Spin Casino and all services provided by us. By creating an account, depositing funds, or playing any game, you agree to be bound by this Agreement in full. Please read carefully before use.

1. Definitions

In this Agreement, "Spin Casino," "we," "us," or "our" refers to the operator of the Spin Casino platform. "You" or "Player" means any registered user. "Platform" means the website, mobile application, and all associated services. "Funds" means real money deposited in your account. "Bonus Funds" means promotional credits subject to wagering requirements. "Wagering" means the total amount bet to fulfill bonus release conditions.

2. Eligibility

To register and play at Spin Casino, you must meet all of the following criteria:

We reserve the right to verify eligibility at any time and to refuse service where eligibility cannot be confirmed.

3. Account Registration

3.1 One Account Rule

Each player may hold only one account. Creating multiple accounts (including accounts under a different name, email, or payment method) is strictly prohibited and will result in all accounts being suspended and associated funds being forfeited.

3.2 Accurate Information

You must provide accurate and truthful personal information at registration. This includes your full legal name, date of birth, residential address, and valid email address. Providing false information is grounds for immediate account closure and forfeiture of any balance.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at [email protected] if you suspect unauthorized access to your account. We are not liable for losses arising from failure to keep your credentials secure.

4. Account Verification (KYC)

In compliance with Anti-Money Laundering (AML) regulations, we are required to verify your identity before processing withdrawals or in other circumstances as deemed necessary. Verification may require the following documents:

Withdrawals will be suspended pending successful verification. We aim to complete verification within 24–48 hours of receiving complete documentation.

5. Deposits

5.1 Accepted Payment Methods

Spin Casino accepts the following deposit methods for Philippine players: GCash (instant), Maya (instant), bank transfer (BDO, BPI, UnionBank — 1–3 hours), and cryptocurrency (Bitcoin, Ethereum, USDT — 15–30 minutes). All transactions are processed in Philippine Peso (₱).

5.2 Deposit Limits

Minimum deposit is ₱100. Maximum single deposit is ₱500,000 or the equivalent in your chosen payment method. Daily deposit limits may apply based on your account tier and verification status.

5.3 Deposit Processing

Deposits are credited to your account immediately upon confirmation from the payment provider. If a deposit is not reflected within 30 minutes, contact support with your transaction reference number. We do not accept deposits from third parties — funds must originate from a payment method registered in your own name.

5.4 Declined Deposits

We reserve the right to decline deposits from payment methods that cannot be verified or that are associated with fraudulent activity. If your deposit is declined, your funds will be returned via the original payment method within 3–5 business days.

6. Withdrawals

6.1 Withdrawal Processing Times

6.2 Withdrawal Conditions

Withdrawals are subject to successful identity verification. Real money funds must have been used for at least one bet before withdrawal (to prevent payment system abuse). Bonus funds cannot be withdrawn directly — only winnings derived from completed wagering requirements may be withdrawn. Withdrawals are returned via the same method used to deposit wherever possible.

6.3 Withdrawal Reversal

Pending withdrawals may be cancelled and returned to your balance within 24 hours of the withdrawal request — this is known as a "reversal." We strongly discourage excessive use of withdrawal reversals and reserve the right to investigate accounts that exhibit this behaviour.

7. Bonus Terms

7.1 Welcome Bonus

The Welcome Bonus offers up to ₱50,000 + 200 Free Spins across three deposits. The bonus is awarded automatically upon qualifying deposit. To receive the bonus, you must opt in before or during the deposit. Wagering requirement: 35× the bonus amount must be wagered within 30 days of activation.

7.2 Game Wagering Contributions

7.3 Maximum Bet During Bonus Play

While a bonus is active, the maximum permitted bet is ₱500 per spin or hand. Bets exceeding this limit may result in winnings being voided and bonus being cancelled.

7.4 Bonus Expiry

All bonuses expire within 30 days of being credited unless otherwise stated in the specific promotion terms. Free spins expire 7 days after being credited. Expired bonuses and associated winnings are forfeited.

7.5 Bonus Abuse

We reserve the right to withhold or void any bonus, free spins, or winnings in cases of bonus abuse. This includes, but is not limited to: creating multiple accounts to claim bonuses, using low-risk betting patterns to exploit bonus wagering, and any form of collusion. Our decision on bonus abuse matters is final.

8. Game Rules & Conduct

All games operate under the specific game rules displayed in the game interface. The server records of all game outcomes are final. In the event of a discrepancy between what appears on your screen and what is recorded by the server, the server record takes precedence. For full game rules including RTP, see our Betting & Game Rules page.

9. Restricted Activities

The following activities are strictly prohibited and will result in account suspension, fund forfeiture, and reporting to relevant authorities where required:

10. Account Suspension & Closure

10.1 Suspension by Spin Casino

We reserve the right to suspend, restrict, or permanently close any account at our discretion, particularly in cases involving suspected fraud, terms violations, regulatory requirements, or AML obligations. Suspended accounts may have withdrawals frozen pending investigation.

10.2 Self-Exclusion & Closure by Player

You may request account closure at any time by contacting [email protected]. For self-exclusion options (cooling-off, temporary suspension, permanent exclusion), visit our Responsible Gaming page. When a self-exclusion is active, all marketing communications will cease and re-registration is blocked.

10.3 Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity (no login, deposit, or wager). Dormant accounts may be subject to a monthly maintenance fee of ₱100 (or the remaining balance if lower) until the balance reaches zero or the account is reactivated. You will receive email notice before any fee is applied.

11. Privacy & Data

We process your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and our full Privacy Policy. By registering, you consent to the collection and processing of your data as described in the Privacy Policy. For cookie usage, see our Cookie Policy.

12. Liability Limitations

Spin Casino is not liable for: losses or damages resulting from system downtime or technical failure; losses arising from your reliance on inaccurate information on the platform; indirect, consequential, or punitive damages of any kind; actions of third-party payment providers; or losses caused by your failure to maintain account security. Our total liability to you in any calendar month shall not exceed the total amount deposited by you during that month.

13. Disputes & Governing Law

13.1 Dispute Resolution Process

If you believe you have a legitimate dispute, follow these steps: (1) Contact support at [email protected] and explain the issue with evidence. (2) If unresolved within 14 business days, escalate to our Compliance team at [email protected]. (3) If still unresolved, you may escalate to the relevant regulatory authority or an independent ADR body.

13.2 Governing Law

This Agreement shall be governed by and construed in accordance with applicable law. By using our services, you submit to the jurisdiction of the relevant regulatory authority. Disputes not resolved through internal channels may be submitted to binding arbitration.

13.3 Chargebacks

Initiating a chargeback without first exhausting our internal dispute resolution process is considered a breach of these Terms. We reserve the right to suspend your account, recover chargeback amounts, and pursue any outstanding balance through available legal channels.

14. Amendments

We reserve the right to amend these Terms at any time. Changes will be published on this page with an updated effective date. Where the changes are material, we will notify you by email or on-platform notification at least 7 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.